Policies & Reminders
We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
Booking an Appointment
To book an appointment, please schedule online. If you have questions prior to booking please contact us. If you are booking for the first time, you will be asked to provide your full name, telephone number, email address and credit card to secure your appointment.
Appointment Reminders & Confirmation Policy
Appointment Reminder- An appointment reminder is sent out via text and email 1 day before your scheduled appointment.
Appointment Confirmation- An appointment confirmation is sent out via text and email 3 days before your scheduled appointment.
Unconfirmed Appointments- An unconfirmed appointment is still a scheduled appointment that you requested to have reserved. If you need to reschedule or cancel, you must do so online or call at least 2 days prior to your scheduled appointment. Not responding or re-confirming your appointment will not cancel or remove your appointment from the system. If you do not show up to your scheduled appointment, you will be charged 100% of the service fee.
Missed Appointment & Late Cancellation Policy
If any changes need to be made to your appointment, please notify us at least 2 days prior to your scheduled appointment in order to avoid additional charges.
-Missed Appointment Policy: (NO SHOWS)- will be charged 100% of the service.
-Late Cancellations- Appointments canceled or changed less than 2 days of your scheduled appointment will be charged 100% of the service.
-Late Arrivals- Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be canceled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 100% of the service fee.
Payment Policy
We accept Cash, Visa, MasterCard, American Express, Discover. All debit and credit cards will be charged a processing fee.
Satisfaction Policy
If you have any issues or concerns after your session is complete, please inform Lashed Out Eyelash Extensions as soon as possible. We can address most issues at no charge within two (2) days of your appointment, provided that you have followed proper after-care-instructions. Any service follow-ups after the 2 day window will incur a charge.
Return Policy
No refunds on Gift Cards, Services, Cancellation Fees or Deposits. No exceptions.
Deposits
A non-refundable deposit is required to book an appointment and will go towards your service. Canceled appointments will be required to pay a new deposit to book a new appointment. No exceptions.
Disclaimer
Our goal is to make every client happy and provide the best customer service. It is extremely important to follow the aftercare instructions in order to maintain the life of your lash extensions. Ultimately, we are not responsible for how clients take of their lash extensions after being serviced.